Privacy Policy

1. Introduction

f88 is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. This Privacy Policy explains in plain language what data we collect, why we collect it, how we use it, and the rights you hold as a registered member on f88.asia.

We operate in accordance with internationally recognised data protection principles and are committed to handling your information in a transparent, lawful, and fair manner. We serve players across Bangladesh, including major cities such as Dhaka, Chittagong, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, and we take the privacy obligations that come with that responsibility seriously.

2. Information We Collect

When you register, deposit, wager, or contact our support team, we may collect the following categories of personal data:

• Identity data: full name, date of birth, nationality, and government-issued ID details submitted during account verification.
• Contact data: email address, mobile phone number (used for bKash, Nagad, or Rocket transactions), and residential address.
• Financial data: payment method details, transaction history, deposit and withdrawal records, and account balances.
• Technical data: IP address, browser type, device identifiers, operating system, and session data collected via cookies or similar technologies.
• Usage data: game history, bet amounts, sports markets viewed, time spent on the platform, and preferences stored in your account profile.

We collect only the data that is strictly necessary to provide our services, process transactions, comply with our obligations, and continually improve the f88 player experience.

3. How We Use Your Information

f88 uses personal data strictly for legitimate business and compliance purposes. Specifically, we process your information to:

• Create and manage your f88 account, including identity verification (KYC) required under responsible gaming practices.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, ensuring secure and accurate financial transactions.
• Deliver personalised promotions, bonuses, and offers relevant to cricket betting, live casino, and slots — based on your activity on f88.
• Respond to customer support queries submitted via email or live chat, maintaining a complete interaction history for quality assurance.
• Detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other forms of misuse of the platform.
• Analyse aggregated usage patterns to improve our platform performance, fix bugs, and develop new features for Bangladeshi players.

4. Data Sharing & Disclosure

f88 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share limited data with trusted partners only where necessary:

• Payment processors such as bKash, Nagad, Rocket, and Upay, for the sole purpose of completing your financial transactions securely.
• Identity verification and KYC service providers who assist us in confirming that users meet our 21+ age requirement and are not on any self-exclusion list.
• IT, security, and platform analytics vendors who operate under strict contractual data protection obligations and may only process data as instructed by f88.

We may also disclose personal data when required by applicable law, a court order, or a competent regulatory authority, and in such cases we will disclose only the minimum information necessary to satisfy that legal requirement.

5. Cookies & Tracking Technologies

f88 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how our platform is used. Cookies are small text files stored on your device by your browser. We use three categories of cookies: essential cookies (required for the platform to function), performance cookies (to measure and improve site speed and stability), and preference cookies (to remember your language, currency display, and game history).

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect your ability to log in or use certain features of the f88 platform. We do not use cookies to serve third-party advertising on f88.asia.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to satisfy our legal and financial record-keeping obligations. Transaction records and account history may be retained for a minimum of five years following account closure, consistent with anti-money laundering (AML) requirements applicable to online gaming platforms.

Once the applicable retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be linked back to you. Marketing preferences and communication opt-outs are stored indefinitely to ensure we respect your wishes going forward.

7. Security of Your Data

f88 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption on all data transmissions, secure server infrastructure with restricted access controls, regular security audits, and real-time fraud detection systems.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. We encourage you to choose a strong, unique password for your f88 account and to notify us immediately at [email protected] if you suspect any unauthorised access to your account.

8. Your Rights

As a registered user of f88.asia, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of all personal data that f88 holds about you, free of charge, within 30 days of your request.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it promptly.
• Right of erasure: subject to our legal retention obligations, you may request that we delete your personal data where we no longer have a lawful basis for processing it.
• Right to restrict processing: you may ask us to limit how we use your data while a complaint or query is being resolved.
• Right to object: you may opt out of receiving marketing communications at any time by contacting our support team or using the unsubscribe link in any promotional email.

9. Third-Party Links

f88.asia may contain links to third-party websites such as payment processors or game providers. This Privacy Policy applies exclusively to f88.asia and our owned services. We are not responsible for the privacy practices of third-party sites, and we encourage you to review the relevant privacy policy of any external site before providing your personal data to them.

10. Age Restriction & Children's Privacy

f88 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that a user under the age of 21 has created an account or provided us with personal data, we will immediately suspend that account and delete all associated data. Parents and guardians who believe their child may have registered on f88 are encouraged to contact us at [email protected] without delay.

11. Changes to This Policy

f88 reserves the right to update this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or best practices. When we make material changes, we will display a clear notice on f88.asia and, where appropriate, notify registered users by email. The effective date of the most recent version is indicated at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way f88 processes your personal data, our support team is available 24/7 and is happy to assist in both English and Bengali.

Email: [email protected]. Our team typically responds within 24 hours Bangladesh Standard Time (BST, UTC+6).